SUPPORT / A LITTLE HELP

Organize with peace of mind.

Questions about photo access, iCloud, or deleting photos? Start with these answers.

Frequently asked questions

Why are some photos missing?

Check whether you have granted access to only selected photos. Go to Settings > Apps > 划影 > Photos to review access.

If originals are stored in iCloud and not yet on your device, Apple’s system photo framework may need to download them. Check your connection and try again later.

Are my photos uploaded to a server?

划影 (HuaYing) does not upload photos, thumbnails, or organizing results to developer servers. Similar-photo recognition, scoring, organizing records, and model inference happen on your device.

iCloud downloads and Apple system geocoding are system services, not uploads of photos to the developer. Read the privacy policy for the distinctions.

Can I organize photos without internet access?

Photos already available and readable locally can be organized on the device. iCloud original downloads and online geocoding may need connectivity, so not all features are guaranteed to work fully offline.

What if similar-photo groups or scores are inaccurate?

Automatic recognition and scoring are suggestions and can be wrong. Review each photo yourself and keep anything important to you. Do not confirm deletion based only on automatic results.

Can deleted photos be recovered? Are other devices affected?

Deletion requires your confirmation and is performed by Apple’s photo library. Items normally move to Recently Deleted in the system Photos app. Check there for recovery options; the system’s current status determines availability.

With iCloud Photos enabled, deletions may sync to other devices. Keep a backup of important photos.

How do I change or revoke photo access?

Open Settings > Apps > 划影 > Photos to change or revoke access. Related photo access and organizing features may stop working if permission is revoked.

Why is a city name missing?

The photo may lack coordinates, or Apple’s system geocoding service may be unavailable or require a network connection. Geocoding converts photo coordinates to a city name; it does not upload the photo to the developer.

Which devices are supported? Do I need an account?

划影 supports only iPhone with iOS 18.0 or later. No account or sign-in is required. The app has no advertising, analytics, or third-party crash-reporting SDKs.